Car maintenance/warranty – please help!?
I have a car that is under factory warranty. I had 30k warranty repair done at Pep Boys (tune up, spark plugs, etc). At 37k miles it started rough idling, and stalling sometimes at lights. I took it into Dodge to have it fixed (under warranty), Dodge says it is “clogged up” throttle body because of bad tune up/spark plugs or spark plug cables. They say to clean throttle body it is $500, and not covered by warranty because it is due to a maintenance problem!
Does this sound right? Would bad spark plugs clog the throttle body? Should Pep Boys cover it, or Dodge?
I am so freaking mad but I don’t know who to yell at!
Thanks!
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You’ll never be able to prove that Pep Boys caused it when it took 7000 miles to start having trouble. You can talk to the service manager there to see what they say, but I wouldn’t be surprised if they don’t take responsibility – 7000 is a lot of miles, and other things could have happened. There’s a reason why most people get all of their maintenance done by the dealer why the car is under warranty – then there is no finger pointing.
do you not think it is like all warranty, it is not worth the paperit is written on, they will do or say anything to get out of payingand make you pay